Last updated: 21 October 2026
1. INTRODUCTION
These Terms & Conditions (“Terms”) govern the relationship between Prime Digital Project Limited (“we,” “us,” “our,” or the “Company”) and you (“User,” “you,” or “your”) when you access or use cuzvideo.com, our platform or our AI video generation services (collectively, the “Services”).
Company Information: Prime Digital Project Limited, Studio No. 76, 2 Old Brompton Road, London, England, SW7 3DQ. Company Registration No: 17035923. Email: info@cuzvideo.com
By accessing or using our Services, you confirm that you have read, understood and agree to be bound by these Terms, together with our Privacy Policy, Refund and Returns Policy and Cookie Policy. If you do not agree, you must not use our Services.
2. ELIGIBILITY
2.1 Age Requirements
You must be at least 18 years old to create an account or buy tokens.
2.2 Account Registration
To generate content you need an account. You agree to provide accurate, current and complete registration information, keep your login details secure, tell us promptly about any unauthorised use of your account and accept responsibility for all activity under your account.
2.3 One Account Per User
Each user may hold only one account. Creating several accounts to collect promotional tokens or to get around a restriction may lead to the closure of all of them.
2.4 Restricted and Sanctioned Jurisdictions
We do not provide the Services to any person or organisation subject to sanctions imposed by the United Kingdom (including the Office of Financial Sanctions Implementation), the European Union, the United Nations or the United States (including the Office of Foreign Assets Control), or to anyone acting on their behalf. The Services are not offered to users located in Cuba, Iran, North Korea, Syria, Russia or Belarus, in the Crimea region, or in the non-government-controlled areas of the Donetsk, Kherson, Luhansk and Zaporizhzhia regions of Ukraine. We may refuse or cancel an order, and suspend an account, where we reasonably believe that this section applies.
3. SERVICES DESCRIPTION
Our Services provide an AI-powered tool that creates short videos from your text descriptions, using a video model from a third-party AI provider. The Services include prompt-based video generation, a private history of your 20 most recent videos and the purchase and management of video tokens in your account. Text, image and voice generation are not available on cuzvideo.com.
4. TOKEN SYSTEM
4.1 Token Packages
Video generation is paid for with video tokens (sold as “AI Videos”), bought on our website in packages. Only video tokens can be used on cuzvideo.com. The price and contents of each package are shown before you pay. Purchased tokens do not expire.
4.2 How Tokens Are Used
Each video uses one video token from your balance. A token is deducted only after the video has been created; if a generation fails, no token is deducted. The progress of a video is checked while the generator page is open: if you close the page before the video is ready, the video is not saved and no token is deducted. If your balance was reduced but no video was delivered, the “Technical Errors” section of our Refund and Returns Policy applies.
4.3 No Subscriptions
We do not operate a subscription model. You buy tokens when you need them, with no recurring charges or automatic renewals.
4.4 Promotional Tokens
Tokens received through a promotion or a promo code have no cash value and cannot be refunded, exchanged or transferred.
5. GENERATED CONTENT
5.1 Your Generated Content
As between you and us, you own the videos and other results you create with the Services (“Generated Content”), and to the extent we hold any rights in Generated Content, we assign them to you. You may use Generated Content for personal and commercial purposes without paying us royalties. Because AI output can resemble existing material, we cannot guarantee that Generated Content is unique or that no one else holds rights in similar material (see section 10).
5.2 Licence You Give Us
You give us a worldwide, non-exclusive licence to use your prompts and your Generated Content only as needed to provide the Services: to send them to our AI providers for processing, to store them in your account history and to show the results to you. We do not sell your prompts or Generated Content.
5.3 Content Stored in Your Account
Your account history shows your 20 most recent videos; older ones are removed from it automatically, and you can remove videos from it yourself at any time. When your account is closed, we delete your history as described in our Privacy Policy. Please download anything you want to keep; we do not guarantee that stored content will remain available.
6. PROHIBITED USES
You must not use the Services: for any illegal purpose or in breach of any applicable law; to create any content that sexualises or exploits children, which is a serious criminal offence; to create sexually explicit or pornographic content, or content showing graphic violence; to harass, threaten, defame or intimidate anyone; to infringe the copyright, trade marks or other rights of others; to create realistic videos of real people (deepfakes) without their consent; to impersonate any person or to create misleading or fraudulent material, such as fake news or phishing messages; to create malware or spam; to reverse engineer, copy or extract the software or AI models behind the Services; to use bots, scripts or other automated tools to access the Services; to get around the token system or any payment mechanism; or to resell access to the Services without our written consent.
7. USER RESPONSIBILITIES
You are solely responsible for the prompts and materials you submit, for the Generated Content you create and for how you use it. Before you publish or rely on Generated Content, you must check that it is accurate and suitable for your purpose and that your use of it complies with applicable law.
8. CONTENT MODERATION
Requests are processed by third-party AI providers, which apply their own content filters and may refuse a request. We may refuse requests, remove content and suspend or close accounts that breach these Terms. Tokens used for requests that breach these Terms are not refunded.
9. INTELLECTUAL PROPERTY
The Services, including our website, software, interface design, logos and trade marks, belong to Prime Digital Project Limited or its licensors. We give you a limited, non-exclusive, non-transferable and revocable right to use the Services for their intended purpose under these Terms. You may not copy, modify, distribute, sell or sublicense any part of the Services.
10. DISCLOSURES AND DISCLAIMERS
10.1 AI-Generated Output
Results on our website are produced automatically by artificial intelligence models in response to your prompts and are not reviewed by a person before they are shown to you. Output may be inaccurate, incomplete or unexpected, may differ each time you run the same request, and may resemble content generated for other users or existing works.
10.2 Third-Party AI Models
Generation relies on artificial intelligence models operated by third-party providers. We are not affiliated with, sponsored by or endorsed by those providers, and the availability, speed, behaviour and quality of generation may change when they update or withdraw their models.
10.3 No Professional Advice
Generated content is not professional, medical, legal, financial or other expert advice and must not be relied on as such.
10.4 Your Prompts and Your Use of Output
You are responsible for the prompts and materials you submit and for checking any output before you use, publish or rely on it, including making sure that it complies with applicable law, does not infringe the rights of others and is not used to mislead anyone or to impersonate a real person without their consent.
10.5 External Links
Where our website links to third-party websites, those links are provided for convenience only. We do not control and are not responsible for the content, availability or practices of third-party websites.
10.6 Statutory Rights
Nothing in this section affects your statutory rights as a consumer, including your rights under the Consumer Rights Act 2015 in respect of digital content that is not of satisfactory quality, not fit for purpose or not as described.
11. PRICES, PAYMENT AND CHARGEBACKS
11.1 Prices and Currencies
Prices are shown in US dollars (USD) and include VAT where it applies. If your card is in another currency, your card issuer converts the amount at its own exchange rate and may charge a fee; we do not set or receive these conversion charges and cannot refund them. We may change prices at any time, but a change never affects an order you have already paid for.
11.2 Payment Processing
Payments are processed by an authorised third-party payment service provider that complies with the Payment Card Industry Data Security Standard (PCI DSS). We do not see or store your full card details. Your bank may ask you to confirm a payment, for example with 3-D Secure. Each order is charged once, and there are no recurring charges.
11.3 Right to Cancel and Immediate Supply
Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 you may cancel a token purchase within 14 days and receive a full refund, provided you have not used any tokens from that package. When you start using a package, you ask us to supply the digital content immediately and you acknowledge that you lose the right to cancel that package (regulation 37). Full details are in our Refund and Returns Policy.
11.4 Chargebacks
If you believe that a charge is wrong, please contact us at info@cuzvideo.com before asking your bank to reverse it, and give us 5 business days to resolve the matter; this is usually faster than a bank dispute. If a chargeback is raised, we may suspend the account while the dispute is open and may provide your bank with evidence of the order and of the use of the tokens, such as order details, account activity and generation records. If a chargeback is found to be unjustified or fraudulent, we may close the account and report the case to our payment provider.
11.5 Taxes
Prices include VAT where it applies. You are responsible for any other taxes that apply to you in your country.
12. SERVICE AVAILABILITY
The Services are provided on an “as is” and “as available” basis. We do not promise uninterrupted or error-free access. We may suspend the Services for maintenance, updates or to fix technical problems, and where possible we will give advance notice of planned maintenance.
13. LIMITATION OF LIABILITY
13.1 Maximum Liability
To the maximum extent permitted by law, our total liability to you for all claims arising from or in connection with these Terms or the Services is limited to the total amount you paid us for tokens in the 12 months before the claim.
13.2 Excluded Losses
We are not liable for indirect or consequential losses; for loss of profits, revenue, data or business opportunity; for losses arising from your use of, or inability to use, Generated Content; or for acts or omissions of third-party service providers outside our reasonable control.
13.3 What We Do Not Exclude
Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot lawfully be excluded or limited, including under the Consumer Rights Act 2015.
14. TERMINATION
14.1 Termination by You
You may stop using the Services at any time and ask us to close your account by emailing info@cuzvideo.com.
14.2 Termination by Us
We may suspend or close your account if you breach these Terms, if section 2.4 applies to you, if your use puts us, other users or the Services at risk, or, after giving you reasonable notice, if the account has not been used for more than 12 months.
14.3 Effect of Termination
When your account is closed, your right to use the Services ends. If you close your account yourself, unused tokens are forfeited except where you are entitled to a refund under our Refund and Returns Policy or by law. If we close your account because you breached these Terms, unused tokens are forfeited. If we close your account for any other reason, we will refund the unused part of any token package you paid for. Generated Content is deleted as described in our Privacy Policy, so please download anything you want to keep before the account is closed.
14.4 Survival
The sections on Generated Content, intellectual property, disclosures and disclaimers, limitation of liability and governing law continue to apply after termination.
15. GOVERNING LAW AND DISPUTES
These Terms are governed by the laws of England and Wales, and the courts of England and Wales have jurisdiction over any dispute. If you are a consumer living in Scotland or Northern Ireland, you may also bring proceedings in your local courts, and if you live elsewhere you keep the protection of the mandatory consumer laws of your country of residence. Before starting legal proceedings, please contact us at info@cuzvideo.com so that we can try to resolve the matter informally within 30 days.
16. CHANGES TO THESE TERMS
We may change these Terms from time to time. For material changes we will give at least 14 days’ notice by email to your registered address or by a notice on our website. Changes do not affect orders you have already paid for. If you do not accept the new Terms, you must stop using the Services before they take effect.
17. GENERAL PROVISIONS
These Terms, together with our Privacy Policy, Refund and Returns Policy and Cookie Policy, are the entire agreement between you and Prime Digital Project Limited in relation to the Services. If any provision is found to be unenforceable, the rest of these Terms remain in force. If we do not enforce a provision straight away, we can still enforce it later. You may not transfer your rights or obligations under these Terms without our written consent. We may transfer our rights and obligations to another organisation; we will tell you if this happens, and it will not reduce your rights under these Terms. Nothing in these Terms creates an agency, partnership or employment relationship between you and us.
18. COPYRIGHT AND CONTENT COMPLAINTS
If you believe that content on our website, or content created through it, infringes your rights, please contact us at info@cuzvideo.com with: a description of the work or right concerned; where the content can be found; your full contact details; a statement that you believe in good faith that the use is not authorised; a statement that the information in your notice is accurate; and your physical or electronic signature.
19. CONTACT INFORMATION
Prime Digital Project Limited, Studio No. 76, 2 Old Brompton Road, London, England, SW7 3DQ. Company Registration No: 17035923. Email: info@cuzvideo.com
